Learn how the world’s best companies build, and lead their Contact Centers to improve their employee and customer experience.

Human capital

Technology

Process

There is never a bad time to listen to our show, we have been told people listen in their vehicles, on a run, at work, and even in the shower!

Learn from the best operators, consultants, industry experts to help you with all things contact center.

Why we started this podcast

Together, we have more than 56 years of experience in the contact center and customer experience marketplace. We have worked with some of the top brands in the world – and while successful, we have also stepped in a few holes and made mistakes along the way. We want to share our successes (and failures) – along with our new perspectives on the future. We will also bring in the best minds in the industry – all with a goal to help you build, manage and innovate your contact center. 

Our Hosts

Lifelong Contact Center Leader 

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