The Contact Center Match Maker

Amas and Bob have a great conversation about new approaches in the contact center, including:

  • Matchmaking in the contact center, swipe left, swipe right!
  • What are you optimizing for? MPS score, sales?
  • What to do when your losing agents because they are bored?

And much more…

To learn more about the show or Amas Tenumah and Bob Furniss, go to:

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