Amas and Bob have a great conversation about new approaches in the contact center, including:
- Matchmaking in the contact center, swipe left, swipe right!
- What are you optimizing for? MPS score, sales?
- What to do when your losing agents because they are bored?
And much more…
To learn more about the show or Amas Tenumah and Bob Furniss, go to: www.contactcenter.tv
