How to wow to scale

Amas and Bob discuss the customer experience and how to wow.  In this session:

  • Bob shares a story on how a person was wowed by guess what company…
  • How do you really deliver empathy?
  • Which is more important NPS or CSAT?

And much more…

To learn more about the show or Amas Tenumah and Bob Furniss, go to:

www.contactcenter.tv

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