In Defense of the Training Department
Amas and Bob have a great conversation this week and put training on trial: Why is training the panacea? Rethink training with the ‘agent’ as
With Guest Glenn Stoffel
https://youtu.be/7cPzLy3NM98 Join Amas and Bob as they have an engaging conversation with top strategist Glenn Stoffel about… Glenn’s story about his experience in the Contact
The Future of CX is Inclusive
http://Amas%20and%20Bob%20have%20a%20great%20conversation%20about%20what%20is%20driving%20the%20future%20of%20customer%20service. %20%20What%20is%20the%20next%20great%20idea%20to%20win%20the%20hearts%20of%20minds%20of%20customer%20once%20convenience%20is%20solved. %20Amas%20shares%20a%20story%20about%20how%20SMS%20helped%20a%20hearing%20impaired%20person. %20Citizens%20are%20changing%20how%20states%20do%20business. %20%20And%20much%20more. %20Learn%20more%20about%20Bob%20and%20Amas%20at%20www.contactcenter.tv Amas and Bob have a great conversation about what is driving the future of customer service. What is the next great idea to win
In God we trust, all others bring data
Bob and Amas will entertain with this engaging conversation about: Why does CX still suck even though we have the data to show it. Your
The forgotten essential worker – Contact center agents
Bob and Amas have a great conversation about the following: What explains the small uptick in customer satisfaction? Contact center agents are also essential workers,
Are Leaders Born or Made?
https://youtu.be/IbB5W5K7urc Amas and Bob have a great conversation about leadership. In this episode they discuss: Are great leaders born or nurtured? There is an opportunity
