The forgotten essential worker – Contact center agents

Bob and Amas have a great conversation about the following:

  • What explains the small uptick in customer satisfaction?
  • Contact center agents are also essential workers, or dare we say heroes?
  • How do I tell if I am short staffed or if my agents are just inefficient?

And much much more…

To learn more about the show, go to:  www.contactcenter.tv

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