The Future of CX is Inclusive

Amas and Bob have a great conversation about what is driving the future of customer service. 

  • What is the next great idea to win the hearts of minds of customer once convenience is solved. 
  • Amas shares a story about how SMS helped a hearing impaired person. 
  • Citizens are changing how states do business. 

And much more.  Learn more about Bob and Amas at www.contactcenter.tv

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